What Checks And Restrictions are in place?
All PS5 consoles are strictly 1 person per household of either type. Please do not attempt to order more than 1 console of either type.
It is unfortunate that these rules still have to be in place but we have many customers struggling to get a console while many individuals attempt to order multiple. We understand there are legitimate reasons for wanting more than 1 console but until stock levels are regular we do not allow multiple consoles to the same delivery address, billing address, person or card in any combination for any reason. Please help us to alleviate the demand by not ordering more than 1 console from us for any reason.
We do our best to make sure our PS5 stock is sold fairly and increases the chance for everyone to get a console, this means we have some checks and restrictions in place to stop multiple orders.
1. We only allow card payments for PS5 consoles, this allows us to check the same card is not used across multiple orders.
2. All orders are manually checked to ensure they are for a unique name, billing and shipping address and payment card.
3. Our system limits PS5 consoles to 1 per account.
If our system finds duplicate or multiple orders, all instances will be cancelled. We do not supply to businesses or individuals intending to resell our products. Any orders suspected of purchasing with the intent to resell will be cancelled.
Please do not create multiple accounts or supply the incorrect address for your payment card. Orders with the wrong address details will trigger our fraud system and any multiple orders will be cancelled.
Cancellations and refunds result in fees to us from our payment providers. Because of this we have introduced an administration fee of up to £10 per order for any orders that we have to cancel as a result of the above rules.